Shipping policy

Shipping Policy

Last Updated: 24 July 2026

Thank you for shopping with DIYology_SG. We are committed to delivering your customised products safely and as quickly as possible.

Order Processing

As all of our products are made to order, processing times vary depending on the product, quantity, and design complexity.

Standard processing time: 3–7 business days after artwork approval and payment has been received.
Large or bulk orders may require additional production time. If so, we will inform you before production begins.
Orders are processed on business days only (Monday to Friday, excluding Singapore public holidays).

Design Approval

Production will only begin after:

Payment has been received (unless otherwise agreed).
The final artwork or design has been approved by the customer.

Any changes requested after production has started may result in additional charges and a revised completion date.

Shipping Within Singapore

We offer FREE standard shipping on all Singapore orders.

Estimated delivery times after dispatch:

Standard Shipping: 1–3 business days
Express Delivery (if available): Next business day (additional charges may apply)

Delivery times are estimates and may be affected by courier delays, weather conditions, or other circumstances beyond our control.

Self-Collection

Self-collection may be available by appointment only. Customers will be contacted once their order is ready for collection.

International Shipping

International shipping may be available upon request.

Shipping fees, delivery times, customs duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

DIYology_SG is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

Your order number
Photos of the damaged package (if applicable)
A description of the issue

We will work with the courier to investigate and provide an appropriate resolution.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to courier services, peak seasons, weather conditions, or other unforeseen circumstances.

DIYology_SG cannot guarantee delivery by a specific date unless this has been confirmed in writing prior to placing your order.